Mission & Values
The principles that guide everything we do at PackMesa.
Request a Quote
Get pricing within 24 hours
“To provide high-quality, cost-effective industrial packaging solutions while promoting environmental sustainability through the reuse and recycling of materials.”
This mission is not a slogan we put on our website and forget about. It is the operational framework that drives every decision at PackMesa, from which materials we source to how we price our products to which investments we prioritize. Every member of our team, from warehouse staff to management, understands this mission and applies it to their daily work.
We believe that economic value and environmental responsibility are not competing priorities. When we extend the useful life of industrial packaging through careful inspection, grading, and resale, we simultaneously reduce costs for our customers and reduce waste for our planet. When we recycle end-of-life materials instead of sending them to landfills, we recover value from the waste stream and prevent environmental harm. This dual benefit is the core of our business model and the reason our customers choose us.
Our mission also extends to the relationships we build. We believe that sustainable business practices require sustainable business relationships, partnerships built on trust, transparency, and mutual benefit. That is why we invest in understanding our customers, communicating honestly, and delivering consistently. A mission only matters if people believe in it, and people only believe in it if you live it every day.
What We Stand For
These eight core values are the foundation of our culture, our decisions, and our relationships. They define who we are and how we operate every single day.
Quality First
Every product is inspected and graded through our rigorous 6-step process before it reaches your facility. We never compromise on quality because your operations depend on reliable packaging. Our standardized A/B/C grading system ensures complete transparency, and our 99.5% quality acceptance rate speaks for itself. When you receive an order from PackMesa, you can trust that every item meets or exceeds its stated grade.
Environmental Stewardship
We are committed to keeping packaging materials out of landfills through reuse, recycling, and responsible processing. Every unit we resell extends the useful life of industrial packaging by months or years. When materials reach end of life, our recycling program ensures 100% are processed responsibly. We track our environmental impact, set annual reduction targets, and invest in cleaner operations continuously.
Integrity & Transparency
Honest grading, fair pricing, and clear communication define every interaction. We build lasting relationships through trust, not through fine print or hidden fees. Every item is labeled with its true condition grade. Every quote reflects our real costs plus a fair margin. We would rather lose a sale than mislead a customer, because your trust is worth more to us than any single transaction.
Customer Focus
Your needs come first, always. We tailor our solutions to match your specific operational requirements, budget constraints, and delivery timelines. Our account managers take the time to understand your business, anticipate your needs, and proactively recommend the best products for your application. We measure our success not by units sold but by the value we create for your operations.
Community Impact
As a local Mesa business, we are deeply invested in the health and prosperity of our community and local economy. We hire locally, source locally, and support local organizations. We believe businesses have a responsibility to give back to the communities that support them. That means creating good jobs, operating responsibly, and contributing to the well-being of our neighbors.
Innovation
We continually improve our processes, expand our services, and find new ways to add value for our partners. From route optimization software that reduces delivery costs and emissions to new material testing protocols that improve inspection accuracy, we invest in technology and process improvements that benefit our customers. Standing still is not an option in a changing industry.
Reliability
Consistent inventory, on-time deliveries, and dependable service are not aspirational goals for us. They are minimum expectations. Our customers plan their operations around our delivery schedule, and we take that responsibility seriously. We maintain deep inventory buffers, operate our own fleet, and have contingency plans for every scenario so that when you need packaging, it is there.
Safety
We maintain a zero-incident workplace through comprehensive OSHA compliance, regular safety training, and proper material handling procedures. Safety extends beyond our walls: every product we sell is inspected for structural integrity to ensure it performs safely in your facility. We reject any item that poses a risk, regardless of its resale value. People always come first.
What We Promise
Values are only meaningful when they translate into concrete actions and measurable commitments. Here is exactly what you can expect from PackMesa.
Same-Day Responsiveness
Every inquiry, quote request, and support question receives a response within the same business day. Most receive a response within hours. We understand that packaging delays can halt your operations, and we treat your time with the urgency it deserves. Our customer service team is available six days a week to ensure you always have a direct line to support.
Accurate Grading Guarantee
If any item you receive does not match its stated condition grade, we will replace it at no additional cost or provide a full credit toward your next order. Our grading system is the backbone of our business, and we stake our reputation on its accuracy. Every inspector on our team is trained, tested, and held to the same exacting standards.
Fair & Competitive Pricing
We price our products fairly and transparently, with no hidden fees, surcharges, or surprise costs. Our pricing reflects the true value of each item based on its type, grade, and condition. We offer volume discounts for larger orders, and we will always provide a detailed quote before you commit. If you find a better price for equivalent quality, tell us and we will work to match it.
Environmental Accountability
We publish our recycling metrics, track our carbon footprint, and set measurable reduction targets every year. We hold ourselves accountable to our zero-waste-to-landfill commitment and maintain full records of material flows through our facility. Our sustainability is not a marketing claim. It is a documented, verifiable practice that we are proud to stand behind.
Continuous Improvement
We actively solicit customer feedback, review our processes quarterly, and invest in training and technology upgrades on an ongoing basis. When we identify an opportunity to do something better, faster, or more efficiently, we implement it. Our commitment to improvement means that the PackMesa you work with this year will be even better next year.
Our Environmental Promise
Sustainability is not a department at PackMesa. It is embedded in every aspect of our business. We hold ourselves to specific, measurable environmental commitments and report on our progress openly. Here is what we pledge:
- Divert 100% of processable materials from landfills through reuse and recycling
- Reduce our per-unit carbon footprint by 5% year over year through logistics optimization
- Source at least 80% of materials from within the local Phoenix metro area
- Invest a minimum of 10% of equipment budget in energy-efficient upgrades annually
- Provide sustainability reporting to any customer who requests it
- Partner with certified recycling facilities for all end-of-life material processing
Environmental Impact
Giving Back to Mesa & Arizona
We are not just a business that operates in Mesa. We are part of this community, and we take that responsibility seriously through concrete initiatives.
Local Employment
We hire from the Mesa and greater Phoenix community, providing stable jobs with competitive wages, benefits, and opportunities for career growth. Many of our team members have been with us since the early days.
Small Business Support
We offer favorable terms and flexible minimums for small businesses and startups that are just getting started. We believe in helping local enterprises succeed because a stronger business community benefits everyone.
Nonprofit Partnerships
We donate surplus packaging materials to local nonprofits and community organizations. If a box or pallet can help a charity pack donations or organize their warehouse, it goes to them at no cost.
Environmental Education
We host facility tours for local schools and business groups to demonstrate sustainable packaging practices. Seeing the circular economy in action inspires others to adopt similar approaches in their own operations.
Investing in Our Team
Our people are our most important asset. We invest in their growth because when our team members succeed, our customers receive better service and better products.
- Comprehensive onboarding program covering all product types and quality standards
- Regular skills training in inspection techniques, material handling, and safety protocols
- Cross-training opportunities so team members can grow into new roles
- Leadership development for team members showing management potential
- Industry conference attendance and continuing education support
- Performance-based advancement with clear, documented career paths
Our Promise to You
When you partner with PackMesa, you get more than packaging materials. You get a dedicated team that understands your business, a commitment to sustainability that you can verify, and a partner who is genuinely invested in your success.
We guarantee the quality of every item we sell. If it does not meet the stated grade, we replace it at no cost. We guarantee responsive communication. If you reach out during business hours, you will hear back the same day. We guarantee fair pricing. No hidden fees, no bait-and-switch, no surprises on your invoice.
These are not aspirational statements. They are operational standards that we hold ourselves to every day, with every customer, on every order. That is the PackMesa difference, and it is why our customers stay.